Guarantees

Cat & Dog Food Guarantee

Wrong food? Picky eater? Digestive issues?  No problem!

If you need to return an opened bag of cat or dog food, just bring it into one of our stores with at least 50% of the food remaining in its packaging with your original receipt. We reserve the right for refusal or to limit quantities.

Competitor Guarantee

If you find an item at a local competitor’s store (excludes online), identical to one we have in stock, available at a current lower price which we can verify, we will match the price. We do not match clearance, liquidation or similar event prices. We do not match “free with purchase”, or “buy one get one free” style offers or rebates. Price matching is not valid on pets or services.

Product Guarantee

If you are not satisfied with a product you purchased from Mr. Pet’s, you may return the item in its original condition and packaging along with the original receipt within 45 days of purchase.

Some exceptions apply. The following cannot be returned & are final sale:
• Damaged products or toys, including chew or scratch damage
• Sanitary products such as pet diapers or litter pans

Live Animal Guarantee

Mr. Pet’s has a 24 hour live animal guarantee on reptiles, birds, kittens, and small animals.  If you are unhappy with your purchase within this time frame, return the animal back to us as soon as possible with your receipt.  Mr. Pet’s cannot guarantee the sex of the animals.

5-Day Fish Guarantee

Provided your aquarium water passes our tests, fish failing to survive 5 days will be replaced.  Return the fish along with the receipt and a water sample from your aquarium (keep the fish separate from the water sample). Please note, we only guarantee the health of the fish, not other environmental factors.

We do not guarantee feeder fish, pond fish, salt water fish, discus, arowana, or fish in an aquarium operating for less than 2 months.

Water test requirements:
• pH reading between 6.8 and 7.2 for tropical fish (unless the fish requires special water conditions).
• pH reading between 7.0 and 7.6 for goldfish.
• No nitrite and ammonia present.
• Hardness reading between 70 and 100ppm for tropical fish, between 150 and 200ppm for African fish, and between 120 and 140ppm for goldfish.