Returns

Products

If you are not satisfied with a product you purchased from MrPets, you may return the item in its original condition and packaging along with the original receipt within 45 days of purchase. Some exceptions apply.

The following cannot be returned & are final sale:

• Damaged products or toys, including chew or scratch damage
• Sanitary products such as pet diapers or litter pans
• Products that require mouth contact such as dog whistles or inflatable collars

Cat & Dog Food

Wrong food? Picky eater? Digestive issues?  No problem! If you need to return an opened bag of cat or dog food, just bring it into one of our stores with at least 50% of the food remaining in its packaging with your original receipt. We reserve the right for refusal or to limit quantities.

Pets

MrPets has a 24 hour guarantee on reptiles, amphibians, birds, kittens, and small animals.  If you are unhappy with your purchase within this time frame, return the animal back to us as soon as possible with your receipt.  MrPets does not guarantee the sex of the animals.

Fish

If your fish dies within 7 days, we will replace it if your water sample passes our tests. Please bring the deceased fish, the receipt, and a separate water sample of at least 50ml from your aquarium. (Keep the fish separate from the water sample.) Note that our guarantee covers the health of the fish only, not other environmental factors. Exclusions: Deaths due to environmental factors, feeder fish, pond fish, saltwater fish, fish above $50, special orders, or fish in a tank under 2 months old. The guarantee does not apply to replacement fish.

Water test requirements:

• pH reading between 6.8 and 7.2 for tropical fish (unless the fish requires special water conditions).
• pH reading between 7.0 and 7.6 for goldfish.
• No nitrite or ammonia present.
• Hardness reading between 70 and 100ppm for tropical fish, between 150 and 200ppm for African fish, and between 120 and 140ppm for goldfish.

Online Purchases

You can drop off the return at any of our locations, with your receipt, for a full refund. You can also mail the product to MrPets, 32497 South Fraser Way, Abbotsford, British Columbia, V2T1X4 for a full refund on the product. Please note that the customer is responsible for all shipping charges. If the return is due to MrPets error, please contact us and we will resolve the product return at our expense. If a product return is due to customer error, outbound shipping charges will not be eligible for refund. If the order qualified for free shipping, the cost of shipping will be deducted from the returned product amount.